1. Contact us

If you have any questions about these terms and conditions, please contact:

Brix Cafe Ltd, 132 Meadow Way, Norwich, NR6 6XU

Email: hello@brixcafes.com
Telephone: 01603 515 085

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2. Changes

2.1. Brix Cafe Ltd reserves the right to change these terms at any time. When you make your booking, the terms and conditions on the website at the time of the booking apply.

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3. Accessibility

3.1 Brix Cafe Ltd aims to provide an inclusive space for all customers to attend and enjoy. The toilet facilities are fully accessible, and our entire venue is step free access.

3.2 We encourage all customers with any additional needs to contact us before booking so that we can discuss how we may be able to accommodate and ensure a positive experience.

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4. Bookings

4.1. Bookings are made per person in increments of an hour. If you’d like to stay for longer than your booked time, we will try our best to accommodate you, but it will be subject to availability.

4.2. We charge £6 per builder, per hour, for all those aged 3 and over for our standard bookings. Under three years of age are free. When you are booking as a supervising adult or a carer (for all children 14 and under), we charge £1.00 for the seat.

4.3. All bookings must be made and paid for in full via our website. Walk-in’s can only be accommodated subject to availability.

4.4. We may at times release special promotional offers that will alter this price, but it will be clearly stated during the booking process.

4.5. If you need to cancel or amend your booking, please contact us. If you cancel with 48 hours notice or more, we will be happy to issue a refund at our discretion. If less than 48 hours notice is given, you will not be refunded. No show bookings will not be refunded.

4.6. Birthday parties are only permitted in our awesome events space, or with the agreement and prior discussion with Brix Cafe Ltd management before the planned event.  

4.7. If you have a booking for 8 people or more, contact the café before booking to make suitable arrangements.

4.8. We reserve the right to cancel a booking in exceptional circumstances. In such cases, you will be informed as soon as reasonably possible.

5. Refusal of service      

5.1. Brix Cafe Ltd reserves the right to refuse all services to anyone who is disruptive or abusive to staff, the equipment or the facilities and in those instances, they will not be entitled to a refund. Where necessary, the relevant authorities will be notified, and CCTV will be shared accordingly.

6. Allergies & Dietary Requirements

6.1 Though every effort is made by our suppliers and team to ensure our environment and food are allergen-free, we cannot guarantee there will not be trace allergens. When booking or ordering food, please tell us of any requirements or allergens you may have so that we can do our best to accommodate.

6.2. To comply with food allergen safety, we do not allow the consumption of food and drink that has not been purchased from the café to be consumed on the premises. Anyone found doing so will be asked to dispose of the items and potentially asked to leave.

6.3 Should you have specific dietary requirements that require you to always provide your own specific food items, please contact the café before arriving for your booking.

7. Supervision

7.1. Children under the age of 14 must be accompanied and supervised by an adult (18+). Our team are not responsible for supervising or monitoring your children. This also applies to any Birthday or Events bookings.

8. Use of LEGO®

8.1. LEGO® is not suitable or recommended for under 3’s as it presents a choking risk. Please supervise younger children closely. Brix Cafe Ltd cannot be held liable for improper use of LEGO or related items, nor the safety of children whilst on the premises.

8.2. Brix Cafe does offer LEGO Duplo sets for younger visitors; please either choose the appropriate age-related set or speak to a member of the team for more help and information.

8.3. LEGO Trademarks: The LEGO logo, trademarks, and any copyrighted materials associated with LEGO are the property of The LEGO Group. The sets available for building at tables via bookable sessions are for recreation and play.

8.4. No LEGO items are permitted to leave the premises. Anyone found to have removed any sets or LEGO items issued for the purposes of recreation and play may face a penalty charge placed upon their means of payment (to cover any associated costs of replacing the items, plus an administration fee) and/or the relevant authorities will be informed. Brix Cafe Ltd reserves the right to press charges accordingly under UK Law.

9. Personal Belongings

9.1. Visitors are responsible for their own personal belongings they bring to the premises – Brix Cafe Ltd shall accept no liability or responsibility for the loss, theft or breakage of your own belongings.